Returns & Exchange Policy

Return Period

You may request a return within 14 days from the date of delivery in case the product has a manufacturing defect or a genuine product issue.

Please note: Returns are accepted only for products with a confirmed defect or quality issue, subject to inspection by our team.

Maintenance & Repair

If your product has a defect or issue, please contact our customer service team.

If the issue can be repaired, maintenance or repair service will be provided depending on the nature of the problem and the condition of the product.

Return Conditions

To be eligible for a return:

• The request must be submitted within 14 days of delivery.
• The product must have a confirmed defect or genuine issue.
• Photos or a video showing the issue may be requested.
• The product should be returned in its original condition whenever possible.
• Original packaging and accessories should be included, if applicable.
• Damage caused by misuse or improper handling is not covered.

Non-Returnable Cases

Returns are not accepted in the following cases:

• Change of mind or personal preference regarding the fragrance.
• The product has been used or opened in a way that affects its resale condition.
• Damage caused by misuse, improper storage, or accidental damage.
• The return request is submitted after the 14-day return period.

How to Request a Return

To request a return or maintenance service:

1. Contact our customer service team.
2. Provide your order number and details of the issue.
3. Send photos or a video of the problem if requested.
4. Our team will review your request and guide you through the next steps.

Product Inspection

All return and maintenance requests are subject to inspection by the Wateen Perfumes team.

The request will be approved once we confirm that the issue is related to a product defect and was not caused by misuse or improper handling.

Exchange

If a product is confirmed to have a defect and cannot be repaired, it may be exchanged for the same product, subject to availability.

If the same product is unavailable, our customer service team will contact you to discuss the available solution.